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Implementation of a customer relationship management system in an SME
(2002)
The research conducted for this thesis has been carried out over a two year period as part of the Mobile Tools and Technology for customer care (MOTTO) project. The project was funded under the Applied Grant scheme ...
Towards a machine enabled semantic framework for the distributed engineering design
(2004)
The overall aim of this thesis is to identify and propose a suitable architectural framework for supporting cooperation processes and therefore enabling semantics within the distributed engineering design environment. The ...