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Service provision in Castlerea Prison : adequacy and shortfall from the perspective of prisoners
(2005)
This study is an examination of the needs of Castlerea prisoners and the adequacy of service provision in the prison. The Irish prison population presents as a severely disadvantaged and marginalised group (O’Mahony 1996; ...
Socially integrative customer service (SICS) : identification of a symbiotic link with corporate social responsibility
(2005)
The aim of this study is to answer the research question "can customer service be revitalised through identification of a symbiotic relationship with social responsibility, linked by people-centricity?" The concept of ...