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Virtual assistants: Trust and adoption in telecommunication customer support
(2012)
Virtual Assistants have been used to deliver question and answer support or as website navigation aids but there is little research on their effectiveness in this or other online commercial roles. This study aimed to address ...
Evaluating the use of an artificial intelligent based support for psychological therapy
(2012)
While highlighting studies that demonstrate technologies as being highly valuable tools for therapists, this research involves the use of Artificial Intelligence for the ultimate aim of designing a programme specifically ...