Browsing Atlantic Technological University (Galway-Mayo) by Author "Lahap, Johanudin"
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Barriers to improving service delivery in Malaysian hotels: experts’ views on a proposed model
Lahap, Johanudin; Dalrymple, John; O'Mahony, Barry (2013)Tourism is central to economic prosperity in a number of developing countries with many reliant on the industry as a major catalyst for growth and development. In Malaysia, for example, the tourism industry makes a significant ...