Evaluating a mobile mental health website using design methods and employing the User Engagement Scale
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The World Health Organization (2019) claims that around 20% of the world’s child and adolescent population experience mental health issues. Despite this prevalence and growing awareness, many young people do not get the support they need at this time. Government bodies and mental health organisations are actively exploring online or mobile solutions that scale to meet the increasing demand for support services. Mental health problems have a significant impact on education, work performance, and social interactions (WHO 2019) and therefore comes at a great cost to society in general. Mental health services delivered online can not only scale but can also overcome obstacles to help-seeking such as location, stigma, negative perceptions and cost, known barriers to young people seeking help from traditional services. (Salaheddin and Mason 2016). For many young people, going online for support can often be the first step when experiencing distress (My World 2012; Pretorius et al, 2019; Feng and Campbell 2011; Karwig et. al 2015) turning to a search engine, with Google being the most popular (Pretorius et. al 2019). While this action can deliver many results for a user, quality resources from a trusted source (Biddle 2018) can be hard to find with the credibility of information being important to many users (Stoyan et al 2015; Karwig et al 2015) but can be difficult to verify.
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