An investigation on a foreign direct investment company in the north west of Ireland, with regard to non-financial performance indicators and specifically knowledge as an asset
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The objective of the research for this dissertation is to effectively capture the views of both management and staff on knowledge assets and non-financial indicators and to ascertain whether certain theoretical models hold in a contemporary organisational environment. To achieve this objective the case study method was chosen as the most appropriate research methodology. The Research Question answered through this dissertation is: To what extent does Company X value non-financial performance indicators, and what part does Company X perceive knowledge assets play in the success of the company? In terms of knowledge, Company X was actively involved in setting up meetings and forums for their staff to mentor each other and discuss different aspects of their work. A culture of knowledge sharing is critical to the successful intentional integration of knowledge as a competitive advantage. As Company X has demonstrated, they are positively inclined towards the potential benefits from knowledge capture and knowledge management; therefore they are an ideal candidate for this dissertations primary research focus. The Balanced Scorecard was found to be a most useful implement to engage during strategic decision making and analysis with regard to the financial and non-financial performance indicators. For this purpose themes from the balanced scorecard were employed for the data analysis so as to provide a coherent and cogent interpretation.
- Theses - Business LYIT 
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